IT Desktop Support Technician

Waltham, Massachusetts

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As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues.

The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communication skills are critical.

Requirements:

Background with Microsoft Server solutions, including Windows 2008/2012 Server, Active Directory, and TCP/IP experience is critical.
Must have experience supporting Apple Mac environments and Mac OSX.
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
Experience with VMWare VSphere client.
Experience with remote support solutions.
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.

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