Customer Service Representative

Job Title: Customer Service Representative

Job Type: Full-Time
Reports To: Customer Service Manager / Technical Support Lead

About Clarity Robotics

Clarity Robotics is an industry leader in cutting-edge robotic solutions, providing innovative automation technology to businesses worldwide. Our mission is to enhance efficiency and precision through advanced robotics, backed by exceptional customer support. We are seeking a Customer Service Representative (CSR) to assist clients with inquiries, troubleshooting, and product support related to our robotics systems and parts.

Job Summary

As a Customer Service Representative at Clarity Robotics, you will be the first point of contact for customers, providing support for robotics components, troubleshooting technical issues, and ensuring a seamless customer experience. You will work closely with technical teams, sales, and logistics to address customer needs and maintain strong relationships. The ideal candidate is a tech-savvy professional with excellent communication skills and a passion for problem-solving.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding robotics systems, components, and orders.
• Assist customers with troubleshooting and resolving technical issues related to robotic parts and software.
• Process orders, returns, and warranty claims accurately and efficiently.
• Collaborate with technical support and engineering teams to escalate complex issues.
• Maintain up-to-date knowledge of Clarity Robotics' product offerings and specifications.
• Guide customers through installation, maintenance, and usage best practices.
• Document customer interactions, issues, and resolutions in the CRM system.
• Provide feedback to the product development team based on customer experiences.
• Ensure excellent customer satisfaction by delivering timely and professional support.

Qualifications & Requirements

• Education: High school diploma or equivalent (Bachelor’s degree in a technical or business-related field is a plus).
• Experience:
  • 1 year of experience in customer service, technical support, or a related field.
  • Experience with robotics, automation, or mechanical/electrical systems preferred.
• Skills & Competencies:
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication abilities.
  • Ability to explain technical concepts to non-technical customers.
  • Experience with CRM software and support ticketing systems.
  • Attention to detail and ability to multitask in a fast-paced environment.
• Technical Knowledge:
  • Basic understanding of robotics, mechanical components, or automation systems.
  • Ability to read technical manuals and diagrams (preferred).

Why Join Clarity Robotics?

• Competitive salary and benefits package.
• Hands-on experience with cutting-edge robotics technology.
• Opportunities for career growth in the robotics and automation industry.
• Collaborative and innovative work environment.
• Ongoing training and professional development.

Join Clarity Robotics and be a key part of supporting the future of automation!